Privacy Policy

1. Controller

The data controller responsible for processing your personal data is:

Stellos AG
Apfelbaumstrasse 45
8050 Zürich, Switzerland
Email: contact@stellos.com
Phone: +41 445 91 60 11

2. Data We Collect

We collect personal data in the following circumstances:

• Contact form: first name, last name, email address, company name, country, subject, and any message you provide.
• Platform use: licence plate numbers, access logs, payment information, and usage data processed on behalf of our clients (property managers and operators).
• Website analytics: anonymised browsing data including pages visited, referral source, browser type, and device type.
• Communications: email address and correspondence content when you contact us directly.

3. How We Use Your Data

We process personal data for the following purposes:

• Responding to enquiries and demo requests submitted via our contact form.
• Providing and operating the Stellos platform for our business clients.
• Sending product updates and relevant communications where you have opted in.
• Improving our website and platform based on aggregated usage analytics.
• Complying with legal obligations under Swiss and EU law.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: processing necessary to deliver our services to clients.
• Legitimate interest: responding to enquiries, improving our services, and conducting analytics.
• Consent: marketing communications, where you have explicitly opted in.
• Legal obligation: compliance with applicable Swiss and EU regulations.

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers: third-party processors (hosting, analytics, payment processing) who act strictly under our instructions and appropriate data processing agreements.
• Business clients: data collected through the platform is processed on behalf of and accessible to the relevant property manager or operator.
• Authorities: where required by law or to protect the rights and safety of Stellos, our clients, or third parties.

6. International Data Transfers

Stellos AG is headquartered in Switzerland, which is recognised by the European Commission as providing an adequate level of data protection. Where we transfer personal data to processors outside Switzerland or the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for up to 24 months. Platform operational data is retained in accordance with our client agreements. You may request deletion at any time (see Section 9).

8. Cookies and Analytics

Stellos does not use cookies, tracking pixels, or any third-party analytics on this website. No data about your browsing behaviour is collected or shared through this site. For full details, see our Cookie Policy.

9. Your Rights

Under the Swiss Federal Act on Data Protection (nFADP) and, where applicable, the EU General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Restrict or object to processing in certain circumstances.
• Receive your data in a portable format.
• Withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at contact@stellos.com. We will respond within 30 days.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Our platform infrastructure is hosted in ISO 27001-certified data centres within the EEA and Switzerland.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.

12. Contact & Complaints

For any questions about this policy or how we handle your data, please contact us at contact@stellos.com.

If you are located in the EU/EEA and believe we have not handled your data in accordance with applicable law, you have the right to lodge a complaint with your local supervisory authority. In Switzerland, the relevant authority is the Federal Data Protection and Information Commissioner (FDPIC): www.edoeb.admin.ch.